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Customer Service

Customer Services

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Frequently Asked Questions



I’ve forgotten my password, how can I find it?
: If your password is not being accepted, please check that you are keying in your email address and password correctly. Please make sure you are using the same email address you registered with us, otherwise our system won't recognise you. If you are sure your details are correct but still cannot login then you will have to reset your password. Simply click on the 'forgotten password' link on the Login page. We will send you an email that will show you how to reset our password. If after all this you are still having problems then please contact our customer services team.

I’m worried about internet security, is it safe to buy from you online?
: We comply with all of the latest security legislation and can guarantee that all online purchases are secure. We use the strongest commercially available encryption, 128-bit Secure Socket Layers (SSL). We take the security of your data very seriously.

I don’t want to buy online, can I order by phone?
: Yes. You can order through our orderline 0844 880 5853. Alternatively, you can order by post, you will find our address listed at the top of this page.

I have an offer code, how do I use it?
: Shop as usual on the website and then proceed to your basket. Add your code to the Promo Code box and hit Submit. After entering in the code, your order value will be automatically updated with the offer. If you are still having problems, you may want to check the offer is still valid. Offers do have terms and conditions and may run for specific times or be for specific products. If you’ve checked this then please get in touch with us.

I would like to order for a friend and get it sent to their address. How do I do this?
: This is no problem. If you go to your ‘My Account’ section of our site (which is also accessible at the top of the site from every page) you then need to just click the ‘My address book’ link. From there you can add as many alternative addresses as you wish. You can arrange for items to be delivered to any address you wish and this is done at the checkout process where we ask for delivery details.; Note: Your first order from us has to be to the same address as your card billing address. This is an extra security step.

What do I do if I’m not happy with an item I’ve purchased?
: If you are unhappy with an item you can return it for a full refund within 20 days of purchase. Click here for our returns policy.

How will you let me know that my order has been processed?
: Once your order has been processed we will send you a confirmation email to your registered email address. It will hold your individual order code that you can quote to us if your need to discuss your order. Keep it safe you can track your order too!

I live abroad and would love to order a product – will you post to me?
: If you are happy to pay for the postage charge, then we are happy to post it to you. There will be an additional postage charge for all overseas, BFPO and non-mainland UK orders which will be calculated when you place your order.

My order has arrived damaged, what do I do?
: Delivery and returns details.

Where do you source your products from?
: We are always on the look-out across the UK, USA and the world for new and exciting products. Our team visit international shows, exhibitions and have relationships with suppliers to make sure we have the latest, exclusive products available for our customers.